Running a Business

Please call Union Bank & Trust at 855.234.1241 so we can help you.

Zelle^® QR code provides peace of mind knowing you can send and receive money, without typing an email address or U.S. mobile number.

To locate your Zelle^® QR code, log in to UBT Business, then select Zelle^®. Next, go to your "Zelle^® settings" and click "Zelle^® QR code" and your QR code will be displayed under "My Code". From here you can view your QR code and use the print or share icons to text, email or print your Zelle^® QR code. To receive money, share your Zelle^® QR code.

To send money, you’ll need to access UBT Business via the mobile app. Then, click "Send money with Zelle^®", click "Send," then click on the QR code icon displayed at the top of the "Select Recipient" screen. Once you allow access to your camera, simply point your camera at the recipient's Zelle^® QR code, enter the amount, hit "Send," and the money is on the way! When sending money to someone new, it's always important to confirm the recipient is correct by reviewing the displayed name before sending money.

In order to use Zelle^®, the sender and recipient's bank or credit union accounts must be based in the U.S.

Keeping your money and information secure is a top priority for Union Bank & Trust. When you use Zelle^® within our mobile app or online banking, your information is protected with the same technology we use to keep your Union Bank & Trust account safe.

Please contact our Customer Support team at 855.234.1241. Qualifying imposter scams may be eligible for reimbursement.

Zelle^® payments cannot be reversed. You can only cancel a payment if the business or consumer you sent money to hasn’t yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 855.234.1241 for assistance with canceling the pending payment.

If you send money to a small business or consumer that has already enrolled with Zelle^® through their bank or credit union’s mobile app, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, please immediately call our customer support team at 855.234.1241 so we can help you.